A (S + K) +
PBC = IR (O, P)
v&b 88% B f(C)
The Synergetic Resources Success Formula© is presented in detail below.
We build it from right to left.
IR (O, P)
We begin by asking you what Improved
Results – IR - you want to achieve in the organization
and how that will be tracked and measured. Everything else we do to
develop the participants is specifically geared toward achieving
those business goals and results.
The (O, P) represent both
Organizational goals as well as Personal goals. Our
approach is to create a double win - for both the organization and
the people in it.
We ask participants
to analyze their own situation and performance, both personally and
professionally, and then set goals in the areas that are the most
meaningful to them. This typically leads to improved organizational
results. That gives the firm the financial wherewithal to improve
compensation, work conditions, and other benefits. That in turn
gives the participants the financial resources to achieve even more
of their own personal goals and objectives, and that typically
increases their motivation to become even better professionally.
Continuous improvement can be self-sustaining; it becomes a way of
life at the firm.
represents Positive Behavior Change. Wouldn’t
you agree that in order to achieve different (improved) results,
your people would need to behave differently?
represents Goals. When people have clear goals to focus their
energy on, it’s easier to change their behavior in a way that can be
represent the Skills needed (the how to do something)
and the Knowledge needed (the where and when to do
One thing we’ve
noticed over the years is that many organizations have sent their
people to various training courses in soft skills areas, without
seeing any noticeable improvement in bottom line results. This
caused us to ask ourselves, “What’s missing?” From our perspective,
the answer to that question is that skills and knowledge alone are
not sufficient – what’s missing is the attitudinal component.
The A stands for Attitude
(the want to do something).
Resources approach, "Management by Commitment", is a results-oriented
philosophy that involves first developing a goal-based attitude
among people within the company. Attitude is a multiplier of skills
and knowledge that directly influences the goals people set and
achieve. Attitudes will directly determine, in many cases, whether
... turn a problem
into an opportunity, or succumb to it;
... behave in ways that benefit the entire organization, or maintain
... expand the customer base and the services provided, or allow
atrophy to set in;
... diligently look for continuous improvement, or remain satisfied
with the status quo.
v&b represents our values and beliefs.
Research tells us the great majority of the
attitudes we still carry with us today were developed when we were
between 0 and 5 years old. During that period of our life, we were
not judging what information we would accept and which we would not,
but like sponges we accepted it as given.
It’s been estimated that approximately 77% of
what we learned as infants and young children was negative vs. 23%
positive. Among the first words that kids understand, along with
“Mom” and “Dad,” is “no.” The “no’s” then become more sophisticated
“don’ts”. You can fill in the blanks from your own experience:
Don’t write on the ___________________
Don’t talk with ______________________(food
in your mouth).
Don’t play in ____________________
Don’t talk to ________________________(strangers).
That last one is curious advice for someone
in a client development activity, isn’t it?
As we grow into our world as adults, the
“don’ts” have had a tendency to migrate into “I/we can’t.” This
leads us into the next element of the Success Formula.
88% B f(C)
This represents the fact that during
approximately 88% of our day our Behaviors are below
the conscious level. We are on “automatic pilot” as a function
of prior Conditioning. We don’t typically have to think about
tying our shoes or driving a car or figuring out how we are going to
get to work. We perform those tasks in automatic.
Why is this so critical to understand? If you
agree that we need to change our behaviors in order to achieve
different results, and if you accept that 88% of the time we are
operating below the conscious level, then we need to think
differently at the subconscious level in order to have sustainable
behavior change that leads to better results.